“When you have a successful business…You watch a timid waitress become the manager because you’ve mentored that person.” – Sherene Filler
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On this week’s Toast to the Host episode, Sheree Filler, co-founder of the Karma Sanctum hotel, chats about her experiences running a rock-and-roll boutique hotel in London’s Soho that attracts celebrities and creative professionals. Sponsored by Bizimply, the people management solution for hospitality.
Key Takeaways
- The importance of issue resolution in the hospitality industry and the role it plays in customer retention.
- Sherene’s approach of cross-training employees across departments for a deeper understanding of the business and its impact on combating high staff turnover.
- How creative freedom in hospitality is essential for executing new ideas and projects.
This week, we are gifted with an exclusive conversation with Sherene Filler, Co-founder of Karma Sanctum Hotel – a boutique rock and roll hotel in the heart of Soho.
Discover how Karma Sanctum’s rock-and-roll identity has made it a favourite among creative professionals and celebrities seeking privacy in the heart of Soho. She also reveals her takes on the industry’s struggles – from keeping brilliant staff to creating those “wow” moments that keep guests coming back.
Learn about their innovative membership programmes offering exclusive benefits and get a sneak peek at their exciting European expansion plans and new “Roast and Rave” brunch concept. A brilliant conversation about boutique hotels, team culture, and standing out in London’s competitive hospitality scene.
Time Stamps
→ 12:33 – The importance of issue resolution in the hospitality industry and the importance for customer satisfaction.
→ 14:32 – Cross-training employees across departments
→ 25:23 – Creative freedom for executing new ideas and projects in hospitality
Resources mentioned in this episode
Learn more about Sherene’s work and Karma Sanctum.
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